Terms of Use

Last Updated: March 12, 2025

Welcome to Tilenovario. By accessing or using our educational platform and services, you agree to be bound by these Terms of Use. Please read them carefully before proceeding.

1. Acceptance of Terms

By creating an account, accessing our courses, or using any feature of our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, you must discontinue use immediately.

2. Eligibility

You must be at least 13 years of age to use this platform. If you are under 18, you represent that you have obtained parental or guardian consent. By using our services, you represent and warrant that you meet these eligibility requirements.

3. Account Registration

To access certain features, you must create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Keep your password secure and confidential
Notify us immediately of any unauthorized access or security breach
Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these terms or contain false information.

4. Use of Educational Content

4.1 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our educational materials for personal, non-commercial learning purposes only.

4.2 Restrictions

You agree not to:

Copy, reproduce, distribute, or create derivative works from our content
Share your account credentials or course access with others
Download, record, or attempt to circumvent content protection measures
Use automated systems or bots to access the platform
Resell, sublicense, or commercially exploit our educational materials
Remove copyright notices, watermarks, or proprietary markings

5. Course Enrollment and Access

When you enroll in a course, you receive access according to the specific terms of that course offering. Course availability, content, instructors, and schedules may change without notice. We reserve the right to cancel courses, modify content, or adjust pricing at our discretion.

Course completion certificates are awarded based on completion criteria specified within each course. Certificates represent completion only and do not constitute accredited credentials unless explicitly stated.

6. Payment Terms

Certain courses and features require payment. By providing payment information, you agree to:

Pay all fees associated with your purchases
Provide accurate and current payment information
Authorize us to charge your payment method for applicable fees
Pay any applicable taxes or additional charges

All fees are in the currency displayed at purchase and are non-refundable except as required by law or specified in our refund policy.

7. Refund Policy

Refund requests must be submitted within 14 days of purchase. Refunds are granted at our discretion and may be denied if significant course content has been accessed or completed. Digital certificates and completed courses are not eligible for refunds.

8. User Conduct

You agree to use our platform responsibly and lawfully. Prohibited conduct includes:

Harassing, threatening, or intimidating other users or instructors
Posting offensive, discriminatory, or inappropriate content
Impersonating others or misrepresenting your affiliation
Violating intellectual property rights of others
Attempting to gain unauthorized access to platform systems
Transmitting viruses, malware, or harmful code
Spamming or sending unsolicited commercial messages
Interfering with platform functionality or other users' experience

9. User-Generated Content

Our platform may allow you to submit comments, reviews, questions, or other content. By submitting content, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, and display such content in connection with our services.

You retain ownership of your content but represent and warrant that:

You own or have rights to the content you submit
Your content does not violate any laws or third-party rights
Your content is accurate and not misleading

We reserve the right to remove any user content that violates these Terms or is deemed inappropriate.

10. Intellectual Property Rights

All content, features, and functionality on our platform, including text, graphics, logos, videos, course materials, software, and design, are owned by Tilenovario or our licensors and protected by copyright, trademark, and other intellectual property laws.

Our trademarks and trade dress may not be used without prior written permission. All rights not expressly granted are reserved.

11. Third-Party Links and Services

Our platform may contain links to third-party websites or integrate third-party services. We are not responsible for the content, privacy practices, or terms of service of external sites. Your use of third-party services is at your own risk and subject to their respective terms.

12. Privacy and Data Protection

Your use of our platform is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.

13. Disclaimers

Our platform and educational content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to:

Warranties of merchantability or fitness for a particular purpose
Accuracy, completeness, or reliability of content
Uninterrupted or error-free service
Specific learning outcomes or career advancement

We do not guarantee that our platform will meet your requirements or that any defects will be corrected. Educational outcomes depend on individual effort and circumstances beyond our control.

14. Limitation of Liability

To the maximum extent permitted by law, Tilenovario and its affiliates, officers, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or opportunities, arising from:

Your use or inability to use our platform
Unauthorized access to your account or data
Errors, mistakes, or inaccuracies in content
Personal injury or property damage from platform use
Service interruptions or technical failures

Our total liability for any claim shall not exceed the amount you paid to us in the twelve months preceding the claim.

15. Indemnification

You agree to defend, indemnify, and hold harmless Tilenovario and its affiliates from any claims, damages, losses, liabilities, and expenses, including legal fees, arising from:

Your violation of these Terms of Use
Your violation of any rights of third parties
Your use or misuse of the platform
Content you submit or share

16. Termination

We may suspend or terminate your account and access to our platform at any time, with or without notice, for conduct that we believe:

Violates these Terms of Use
Is harmful to other users or our business interests
Exposes us to legal liability

You may terminate your account at any time by contacting us at support@tilenovario.com. Upon termination, your right to access courses and content ceases immediately, though certain provisions of these Terms survive termination.

17. Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes become effective immediately upon posting to the platform. Your continued use after changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

Material changes will be communicated through email or prominent platform notice. If you disagree with changes, you must discontinue use of our services.

18. Dispute Resolution

Any disputes arising from these Terms or your use of our platform should first be addressed through good-faith negotiation. If resolution cannot be reached within 30 days, disputes may be submitted to binding arbitration or mediation as mutually agreed.

19. Geographic Availability

Our platform is operated from South Africa and intended for users across the country and internationally where legally permitted. We make no representation that content is appropriate or available for use in all locations. Those accessing from jurisdictions where content is prohibited are responsible for compliance with local laws.

20. Accessibility

We strive to make our platform accessible to all learners. If you encounter accessibility barriers, please contact us at support@tilenovario.com so we can assist you and improve our services.

21. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

22. Entire Agreement

These Terms of Use, together with our Privacy Policy and any additional terms specific to certain services, constitute the entire agreement between you and Tilenovario regarding use of our platform and supersede all prior agreements.

23. Contact Information

For questions about these Terms of Use or our services, please contact us:

Tilenovario
492 Fehrsen St, Brooklyn
Pretoria, 0011
South Africa

Email: support@tilenovario.com
Phone: +27 43 722 2906

By using our platform, you acknowledge that you have read, understood, and agree to these Terms of Use.